Ready to amplify your x-factor? Many people believe that they can amplify their x-factor on their own, but you are much more likely to boost your bottom line with a customer experience data platform like XAmplifier.
XAmplifier not only helps you define which of your customers are Promoters and Detractors, but the cloud-based platform also helps you turn your Promoters, or your happiest customers, into your marketing engine.
Research shows that customer loyalty is one of the greatest indicators of profitability, because it shows whether or not you have enough happy customers willing to refer new customers to your business.
And Promoters can have a huge impact on your business.
"We found that compared to Detractors, Promoters are more than five times as likely to repurchase from companies, more than seven times as likely to forgive companies if they make a mistake, and almost nine times as likely to try new offerings from companies,” A Temkin Group report, Economics of Net Promoter, 2016, says. “Our research also shows that Promoters recommend a company to an average of 3.5 people."
Consider this example of a customer experience review one of our clients received recently from a Promoter:
“I have seen this doctor for more than a decade and have been totally happy with her and her staff the entire time. I have recommended her to many of my friends and I know that at least three of them now routinely see her.”
This customer is not just raving about their outstanding experience with the doctor and staff in the review but also recommending the doctor to their friends, who are now regular customers.
Learn more about amplifying your x-factor and contact XAmplifier today!