XAmplifier Blog

Four ways to increase your customer survey response rates

Posted by Alexandra Kilpatrick on Mar 26, 2018 2:58:34 PM

To calculate your customer survey response rate, simply divide the total number of responses you received by the total number of surveys you sent out and, then, multiply by 100%. Most customer surveys have a response rate of about 20 percent, although the rate can vary from more than 85 percent to less than 2 percent. There is no one ideal response rate, but higher is – of course – better. Let’s take a look at the four quickest ways to boost your customer survey response rate:

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Topics: customer survey response

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