XAmplifier Blog

How to respond to positive and negative reviews

Posted by Alexandra Kilpatrick on Apr 15, 2018 2:04:42 PM

Download our white paper on NPS here!

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Topics: NPS

Why are promoters so important?

Posted by Alexandra Kilpatrick on Mar 26, 2018 11:33:29 AM

It’s not enough to simply have more Promoters than Detractors. You need to have enough Promoters out there recommending your business to offset the effect of Detractors telling everyone they know to stay away from your business.

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Topics: NPS

How NPS compares to traditional customer surveys

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:56:25 PM

By now, you’ve learned all about NPS, but you might be wondering, how do NPS surveys compare to traditional customer surveys?

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Topics: NPS

Why XAmplifier's NPS method trumps DIY

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:53:32 PM

Businesses tend to try to obtain customer experience data in house, rather than contracting the service out to a vendor like XAmplifier. However, the DIY method can actually end up costing you more time and money in the long run.

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Topics: NPS

The one score you need to predict revenue

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:42:57 PM

When many businesses consider profitability, they don’t tend to think about customer experience and satisfaction. But it turns out that customer satisfaction or loyalty can be one of the best indicators of profitability, compared to a business’ competitors.

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Topics: NPS

The one metric you need to generate profitable growth

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:38:46 PM

When many businesses consider profitability, they don’t tend to think about customer experience. But it’s the companies that take their customer experience to the next level and really consider the customer’s willingness to recommend their products or services that truly elevate their business and bottom line, compared to their competitors.

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Topics: NPS

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