XAmplifier Blog

Building Consumer Trust Through an Unlikely Source: Negative Online Reviews

Posted by JB Blanchard on 8/27/19 2:21 PM

Believe it or not, there are significant benefits of having negative reviews on your business. 

When someone gives your company a bad online review, your first instinct might be to ignore it. Many people believe that when they hide negative feedback, they’re protecting their company’s digital reputation. 

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Topics: Online Reputation

The Important Math Behind Your Digital Reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:20 PM

Understanding how your digital reputation impacts your ability to bring in new customers. 

While the benefits of a good digital reputation are clear, companies often struggle to quantify their reputation and the effect it has on acquisitions, conversions, revenue, and profit. Luckily, the Net Promoter Score (NPS) makes it easy to measure and boost your digital reputation.

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Topics: Online Reputation

4 Tips Proven to Enhance Online Reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:16 PM

Focus on these key areas to ensure you're business stands out against the competition. 

A good digital reputation goes a long way online and offline. A Harvard Business School study found that when companies increase their Yelp rating by 1 star, they experienced revenue increases between 5 and 9%. 

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Topics: Online Reputation

How Online Reputation Drives Revenue Growth

Posted by Alexandra Kilpatrick on 3/15/18 10:32 AM

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about it, you’ll do things differently.”

- Warren Buffett

This quote by billionaire investor Warren Buffet lauds the significance of a business’ reputation. When businesses consider their revenue, they often ignore the importance of digital reputation. But digital reputation is crucial, especially in an increasingly tech-connected world.

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Topics: Online Reputation