Businesses tend to try to obtain customer experience data in house, rather than contracting the service out to a vendor like XAmplifier. However, the DIY method can actually end up costing you more time and money in the long run.
So why exactly are XAmplifier’s services more effective than doing it yourself? Read on to learn more about how XAmplifier compares to the DIY method.
XAmplifier does the survey leg work for you
XAmplifier does the heavy lifting of creating and sending surveys to your customers to retrieve NPS data, based on the customer’s likelihood to refer a product or service. With the DIY method, you could waste valuable time and money setting up surveys and reaching out to your customers, when you could be focusing on improving your overall customer experience.
XAmplifier effortlessly tracks customer experience data
When you choose the DIY route, you could spend hours upon hours wading through surveys to track your customer data. The DIY method also provides less expertise on optimizing and maximizing your NPS, as your data analysts are likely not specialized in NPS. XAmplifier, on the other hand, offers an effortless system to track your NPS data.
XAmplifier automatically calculates NPS
Similar to its simple data tracking system, XAmplifier automatically calculates NPS for you and shows you which of your locations need improvement, so that you can focus on overhauling your company culture, rather than getting stuck in the minutia of calculating your NPS.
So there you have it! XAmplifier’s flawless NPS system saves you time and money, so that you can focus on helping your consumers. Learn more and sign up for a demo with XAmplifier today!