Many clinics become frustrated with managing and maintaining a positive patient experience. So the question is, how can clinics ensure satisfaction or improve upon the patient experience, and is it worth it to do so? If you're a health care provider or work in the industry, you likely answered yes to the above questions.
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Benefits of Positive Patient Experience
So what happens when patients have high satisfaction with their patient experience? First off, the patient experience includes all interactions patients have when they seek healthcare; this includes scheduling, check-ups, procedures, follow-ups, and general communication between a given clinic and its care receiver. Positive patient experiences lead to better health outcomes and improved revenue overall. Patients who report high patient satisfaction have better health outcomes. For instance, according to the Agency for Healthcare Research and Quality diabetic patients who report positive patient experiences during treatment and care often manage their condition better. The same applies to patients recovering from heart attacks.
Practices are less likely to face medical malpractice lawsuits if their patients are satisfied with their care. Health care workers are also less likely to leave their positions if they feel that there are mechanisms to ensure smooth, efficient, and effective care is provided to their patients. Happy healthcare workers mean less turnover and, therefore, fewer employment expenses.
Ensure Patient Satisfaction With Surveys
How can clinics ensure that high patient satisfaction is being achieved? Engaging with patient feedback productively, systematically, and honestly is truly the only way medical practices can ensure that they do everything possible to ensure high patient satisfaction. Clinics who care about providing the best possible patient experiences, health outcomes, and creating the most revenue should invest in surveys.
Surveys allow patients to express their opinion on what a clinic has done right and, most importantly, what they have done wrong. Here at XAmplifier, we specialize in helping clinics integrate surveys throughout their patient journey. Our surveys are unique in that they offer a multi-dimensional look at patient satisfaction from start to finish. XAmplifier ensures that clinics have feedback on how their patients feel about the following:
- practice
- doctor
- scheduling
- care
Healthcare practices can then utilize the data from their surveys to improve upon their patient journey! Therefore, resulting in happier patients, care providers, and more revenue!
