Medical Devices and Tech Influence Patient and Physician Satisfaction

This article discusses how high-quality and up-to-date medical devices and software can affect the patient experience. To learn more about the benefits of having high patient satisfaction, please read our article Positive Patient Experience: How to improve patient satisfaction and increase revenue

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Up-to-date Medical Devices and Technology 

All medical workers know that patient experience includes patient interactions when seeking healthcare. The quality of care during scheduling, check-ups, procedures, follow-ups, and general communication between a given clinic and its care receiver often depends on the resources available to the caregiver. Patient and medical staff satisfaction suffers when practices have outdated or underperforming medical equipment and software.

High-Quality in House Diagnostic Equipment

Ensuring that your medical practice invests in high-quality equipment in-house means faster "diagnoses, more effective treatment, and quicker medication adjustments." According to Health Industry Distributors 37% of patients were dissatisfied because they couldn't receive laboratory or imaging results during their appointment. Patients are more likely to seek out practices that can provide rapid results for diagnoses. Furthermore, medical practices with in-house labs enjoy independence from third-party laboratories and, over time, have fewer lab expenses.

Automated Technology and Communication

Medical Economics states that, 60% of physicians want to improve routine processes in clinical practice and believe investing in advanced technologies such as AI and robotic process automation would help. Integrated new communication technology that allows for multi-channel communication such as automated SMS reminders, online scheduling, and comprehensive review management improves patient satisfaction significantly. Investing in the above software streamlines patient and provider communication and reduces strain from potential staffing shortages.

Patient Satisfaction and Medical Device Quality

The average patient is unaware of the technical difference between medical devices used in healthcare offices/hospitals. However, patients know when devices and equipment are dated or in limited supply. Patients pursuing aesthetic treatments that require medical devices such as radio-frequency, collagen induction therapy, and hair restoration are likely to research which machines have the highest efficacy and choose a provider based on those results.

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