XAmplifier Blog

The Ultimate Guide to Net Promoter Score

Posted by JB Blanchard on 8/19/19 3:14 PM

A brief history of Net Promoter Score, how it's calculated, and why businesses are making it a foundation of their customer experience success.

When many businesses consider profitability, they don’t tend to think about customer experience. But it’s the companies that take their customer experience to the next level and really consider the customer’s willingness to recommend their products or services that truly elevate their business and bottom line.

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Topics: Net Promoter Score

5 Ways to Improve Your Net Promoter Score

Posted by Hannah Fillmore-Patrick on 3/29/18 3:00 PM

The keys to increasing your revenue using Net Promoter Score data.

When customers recommend your company’s product or service, they place their personal reputation on the line to do so. Most people, then, would only recommend a company they were certain would do a good job.

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Topics: Net Promoter Score

The Impact 'Promoters' Have on Your Bottom Line

Posted by Alexandra Kilpatrick on 3/26/18 11:33 AM

A recent study sheds light on just how much revenue promoters are capable of bringing to businesses. 

It’s not enough to simply have more Promoters than Detractors. You need to have enough Promoters out there recommending your business to offset the effect of Detractors telling everyone they know to stay away from your business.

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Topics: Net Promoter Score

Net Promoter Score vs. Traditional Customer Surveys

Posted by Alexandra Kilpatrick on 3/21/18 9:56 PM

A brief overview comparing Net Promoter Score to other traditional customer surveys

By now, you’ve learned all about NPS, but you might be wondering, how do NPS surveys compare to traditional customer surveys?

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Topics: Net Promoter Score