XAmplifier Blog

Alexandra Kilpatrick

Alexandra Kilpatrick

Recent Posts

National dermatology practice boosts patient experience, leading to better online reviews and more online actions

Posted by Alexandra Kilpatrick on Jul 17, 2018 4:20:26 PM

A national dermatology practice wanted to provide a better patient experience and make sure that their reputation reflected that improved patient experience, in the form of more and better reviews and a boost to their bottom line. The practice knew that they were not optimizing their digital reputation and, in turn, not generating as many leads as they possibly could. XAmplifier offered a full suite of solutions to this dermatology practice, including customer experience intelligence, reputation management and x-factor amplification and the result was a marked increase in new patient leads and revenue.

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Topics: digital reputation

How to respond to positive and negative reviews

Posted by Alexandra Kilpatrick on Apr 15, 2018 2:04:42 PM

Download our white paper on NPS here!

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Topics: NPS

Amplifying your x-factor: Why XAmplifier is better than DIY

Posted by Alexandra Kilpatrick on Apr 9, 2018 11:46:07 AM

Ready to amplify your x-factor? Many people believe that they can amplify their x-factor on their own, but you are much more likely to boost your bottom line with a customer experience data platform like XAmplifier.

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Topics: x-factor

How to amplify your x-factor

Posted by Alexandra Kilpatrick on Mar 27, 2018 3:08:54 PM

You can easily amplify your x-factor by making your promoters, or your happiest customers, your marketing engine.

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Topics: x-factor

How to define your x-factor

Posted by Alexandra Kilpatrick on Mar 27, 2018 3:00:30 PM

Businesses that excel tend to have many things in common, from great leadership to a product or service that draws people in. But what really sets apart a great business?

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Topics: x-factor

What is an x-factor?

Posted by Alexandra Kilpatrick on Mar 27, 2018 2:52:39 PM

Businesses that excel tend to have many things in common, from great leadership to a product or service that draws people in. But what really sets apart a great business?

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Topics: x-factor

Four ways to increase your customer survey response rates

Posted by Alexandra Kilpatrick on Mar 26, 2018 2:58:34 PM

To calculate your customer survey response rate, simply divide the total number of responses you received by the total number of surveys you sent out and, then, multiply by 100%. Most customer surveys have a response rate of about 20 percent, although the rate can vary from more than 85 percent to less than 2 percent. There is no one ideal response rate, but higher is – of course – better. Let’s take a look at the four quickest ways to boost your customer survey response rate:

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Topics: customer survey response

Why are promoters so important?

Posted by Alexandra Kilpatrick on Mar 26, 2018 11:33:29 AM

It’s not enough to simply have more Promoters than Detractors. You need to have enough Promoters out there recommending your business to offset the effect of Detractors telling everyone they know to stay away from your business.

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Topics: NPS

How NPS compares to traditional customer surveys

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:56:25 PM

By now, you’ve learned all about NPS, but you might be wondering, how do NPS surveys compare to traditional customer surveys?

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Topics: NPS

Why XAmplifier's NPS method trumps DIY

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:53:32 PM

Businesses tend to try to obtain customer experience data in house, rather than contracting the service out to a vendor like XAmplifier. However, the DIY method can actually end up costing you more time and money in the long run.

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Topics: NPS

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