XAmplifier Blog

The important math behind your digital reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:20 PM

Download our white paper on digital reputation!

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Topics: Online Reputation

4 Recommendations to Enhance Your Online Reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:16 PM

Focus on these key areas to ensure you're business stands out against the competition. 

A good digital reputation goes a long way in boosting business online and offline. A Harvard Business School study finds that, when companies increase their Yelp rating by one star, they increase their revenue by 5 percent to 9 percent. XAmplifier, too, finds a direct correlation between the average online ratings of our clients and the number of inquiries they receive.

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Topics: Online Reputation

5 Ways to Improve Your Net Promoter Score

Posted by Hannah Fillmore-Patrick on 3/29/18 3:00 PM

When customers recommend your company’s product or service, they place their personal reputation on the line to do so. Most people, then, would only recommend a company they were certain would do a good job. People understand this, which is why – according to the White House Office of Consumer Affairs – two out of three make purchases based off of the recommendations they receive.

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Topics: Net Promoter Score

How Customer Experience Translates to Profit

Posted by Hannah Fillmore-Patrick on 3/29/18 2:13 PM

Four reasons the customer experience your business delivers is a bigger driver of profit than the product. 

When companies consider their profitability, the first thing they think about isn’t usually their customer experience, but it probably should be. People, increasingly, place real value on the ease and consistency of a brand’s customer experience. More than half of all consumers will pay more for a good experience, even if they receive the same product or result in the end. Your digital reputation, the sum of all your customer experiences, is directly linked to profit.

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Topics: Customer Experience