XAmplifier Blog

How Increased Patient Engagement Impacted a Leading Dermatology Practice

Posted by Alexandra Kilpatrick on 7/17/18 4:20 PM

XAmplifier worked with a nationally-recognized dermatology practice to increase patient engagement through strategic online review generation.

A national dermatology practice wanted to provide a better patient experience and make sure that their reputation reflected that improved patient experience, in the form of more and better reviews and a boost to their bottom line.

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Topics: Review Generation, Case Study

The Customer Engagement Playbook

Posted by Alexandra Kilpatrick on 4/15/18 2:04 PM

How to respond to your positive and negative online reviews. 

Responding to reviews, whether positive or negative, can be a difficult process to navigate. It’s crucial for companies to reply to both good and bad reviews, because it’s a sign of excellent customer service and shows consumers that your company is invested in their well being.

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Topics: Online Reviews

The Important Math Behind Your Digital Reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:20 PM

Understanding how your digital reputation impacts your ability to bring in new customers. 

While the benefits of a good digital reputation are clear, companies often struggle to quantify their reputation and the effect it has on acquisitions, conversions, revenue, and profit. Luckily, the Net Promoter Score (NPS) makes it easy to measure and boost your digital reputation.

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Topics: Online Reputation

4 Tips Proven to Enhance Online Reputation

Posted by Hannah Fillmore-Patrick on 3/29/18 3:16 PM

Focus on these key areas to ensure you're business stands out against the competition. 

A good digital reputation goes a long way online and offline. A Harvard Business School study found that when companies increase their Yelp rating by 1 star, they experienced revenue increases between 5 and 9%. 

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Topics: Online Reputation