XAmplifier Blog

What is an x-factor?

Posted by Alexandra Kilpatrick on Mar 27, 2018 2:52:39 PM

Businesses that excel tend to have many things in common, from great leadership to a product or service that draws people in. But what really sets apart a great business?

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Topics: x-factor

Four ways to increase your customer survey response rates

Posted by Alexandra Kilpatrick on Mar 26, 2018 2:58:34 PM

To calculate your customer survey response rate, simply divide the total number of responses you received by the total number of surveys you sent out and, then, multiply by 100%. Most customer surveys have a response rate of about 20 percent, although the rate can vary from more than 85 percent to less than 2 percent. There is no one ideal response rate, but higher is – of course – better. Let’s take a look at the four quickest ways to boost your customer survey response rate:

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Topics: customer survey response

Why are promoters so important?

Posted by Alexandra Kilpatrick on Mar 26, 2018 11:33:29 AM

It’s not enough to simply have more Promoters than Detractors. You need to have enough Promoters out there recommending your business to offset the effect of Detractors telling everyone they know to stay away from your business.

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Topics: NPS

How NPS compares to traditional customer surveys

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:56:25 PM

By now, you’ve learned all about NPS, but you might be wondering, how do NPS surveys compare to traditional customer surveys?

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Topics: NPS

Why XAmplifier's NPS method trumps DIY

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:53:32 PM

Businesses tend to try to obtain customer experience data in house, rather than contracting the service out to a vendor like XAmplifier. However, the DIY method can actually end up costing you more time and money in the long run.

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Topics: NPS

The one score you need to predict revenue

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:42:57 PM

When many businesses consider profitability, they don’t tend to think about customer experience and satisfaction. But it turns out that customer satisfaction or loyalty can be one of the best indicators of profitability, compared to a business’ competitors.

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Topics: NPS

The one metric you need to generate profitable growth

Posted by Alexandra Kilpatrick on Mar 21, 2018 9:38:46 PM

When many businesses consider profitability, they don’t tend to think about customer experience. But it’s the companies that take their customer experience to the next level and really consider the customer’s willingness to recommend their products or services that truly elevate their business and bottom line, compared to their competitors.

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Topics: NPS

Digital reputation and how it drives revenue growth

Posted by Alexandra Kilpatrick on Mar 15, 2018 10:32:19 AM

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about it, you’ll do things differently.”

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Topics: digital reputation

Sample - How To Post

Posted by Sample HubSpot User on Dec 29, 2017 10:49:34 AM
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Topics: Insider

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