XAmplifier Resource Hub

The latest blog posts, whitepapers, case studies, and infographics from XAmplifier.
Reputation Management

What is Online Reputation Management?

Online reputation management software is the best way for businesses to engage with customers and gain unique CX...

Online Reviews

How Google’s Updated Algorithm Affects Online Reviews

A recent change in the Google review algorithm aims to weed out self-serving and misleading online reviews. 

Reputation Management

Why Negative Online Reviews Build Consumer Trust

While seeing a negative online review or two about your company may not feel great, they actually provide value to your...

Net Promoter Score

The Ultimate Guide to Net Promoter Score

A brief history of Net Promoter Score, how it's calculated, and why businesses are making it a foundation of their...

Online Reviews

The Beginner's Guide to Online Reviews

A comprehensive breakdown of review generation and how online reviews impact your bottom line. 

Case Study

How Increased Patient Engagement Impacted a Leading Dermatology Practice

XAmplifier works with leading dermatology practice to increase patient engagement through online review generation.

Reputation Management

The Customer Engagement Playbook

Take the angst out of responding to your customer's online reviews with this guide

Reputation Management

The Important Math Behind Your Digital Reputation

While the benefits of a good digital reputation are clear, companies often struggle to quantify their reputation and...

Reputation Management

4 Tips Proven to Enhance Online Reputation

A good digital reputation goes a long way in boosting business online and offline.

Net Promoter Score

5 Ways to Improve Your Net Promoter Score

When customers recommend your company’s product or service, they place their personal reputation on the line to do so.

Customer Experience

How Customer Experience Translates into Profit

When companies consider their profitability, the first thing they think about isn’t usually their customer experience,...


How to Amplify Your X-Factor

You can easily amplify your x-factor by making your promoters -- or your happiest customers -- your marketing engine.


How to Define Your Company's X-Factor

Determining your own business’ x-factor can be tricky, but it really comes down to just a few essential questions.


What is an X-Factor?

Businesses that excel tend to have many things in common, from great leadership to a product or service that draws...

Online Reviews

How to Increase Customer Survey Response Rates

There is no one ideal response rate, but higher is – of course – better. Let’s take a look at the four quickest ways to...

Net Promoter Score

The Impact 'Promoters' Have on Your Bottom Line

NPS is one of the strongest measurements of customer loyalty, and research shows that customer loyalty is one of the...

Net Promoter Score

Net Promoter Score vs. Traditional Customer Surveys

NPS surveys are more effective than traditional consumer surveys for a myriad of reasons. They’re simpler and a much...

Net Promoter Score

Why XAmplifier's Net Promoter Score Method Trumps DIY

The DIY method can actually end up costing you more time and money in the long run.

Reputation Management

How Online Reputation Drives Revenue Growth

From converting promoters into your marketing department to neutralizing negative reviews before they even occur,...

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